Starting price$20 / user / month
Free planAvailable
Free trial15 days
Billing optionsMonthly & annualMonthly and annual billing are available; annual plans are discounted.
Best for
SMBs and multi-function teams that want a highly customizable CRM with broad sales automation and access to the wider Zoho ecosystem.
Not ideal for
Teams that want the simplest possible sales-only CRM with minimal configuration and a very narrow feature set.
Strengths
- Free edition supports up to three users, with paid plans adding deeper sales automation and customization.
- Multiple pipelines, workflows, forecasting, email integration and built-in calling cover core sales operations.
- Broad Zoho ecosystem makes it easier to expand into adjacent business functions over time.
Limitations
- The breadth of settings and modules can require more configuration than a lightweight pipeline CRM.
- Advanced AI, process automation and enterprise controls are concentrated in higher tiers.
- Organizations using many Zoho apps may need additional administration to keep configurations consistent.
Decision tools
Still deciding on Zoho CRM?
Check how this product fits your actual business requirements or put it side by side with another tool.
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