Salesforce Agentforce Sales
Sales CRM and pipeline management
Configurable sales teams
Best for
Sales teams that need a configurable CRM for lead, account, contact and opportunity management, with room to grow into broader Salesforce workflows.
Not ideal for
Solo consultants seeking the simplest low-cost CRM, or teams that do not want to configure and administer a broad CRM platform.
Strengths
- Lead, account, contact and opportunity management with sales flows and lead routing.
- Scales into forecasting, automation, analytics and a broad app ecosystem.
- Sales Cloud has been renamed Agentforce Sales.
Limitations
- Advanced customization, automation and integrations are tied to higher-priced editions or add-ons.
- The broad platform can take more setup and administration than a lightweight CRM.
- Check local editions, billing terms and AI feature availability before buying.
Overview
What to know
A configurable sales CRM for managing leads, accounts, contacts, opportunities and sales workflows. Salesforce now calls Sales Cloud Agentforce Sales; its Starter Suite includes lead and opportunity management, lead routing and built-in sales flows.
Decision tools
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